R C Guitars Return Policy


Our return policy is simple and straight foreward.  if you receive something that is broken or faulty, send it back and we will refund it or replace it.  ALL items retuned must be in an unused condition.   the following items are excluded from this policy though:  

WE MUST BE INFORMED OF YOUR WISH TO  RETURN AN ITEM WITHIN 24 HOURS OF THE ITEM BEING RECEIVED.

PICKUPS.  All of the pick ups that we sell are tested before we pack them and send them out. If they dont work when we test them,  they dont get sent out.  Because of this we will only accept pickups as returns IF THEY HAVE NOT BEEN SOLDERED.

B STOCKAll items that are sold in our B STOCK section are sold as seen and described.  By definition the items sold as B stock are not pristine, may be damaged or need a little or a lot of work. All items that are listed on our B STOCK pages are fully described with the faults listed, Because of this, we will only return and refund these items at our discretion.


If you wish to return an item please do so in the  following way:

ROYAL MAIL RECODED or SPECIAL DELIVERY for all small items
DHL/FED EX/CITY LINK or a courier of your own choice for larger items like BODIES, NECKS and FINISHED GUITARS.

ALL returned items must be trackable and must be signed for

ALL small items are returned at your own cost.

PLEASE INFORM US BY EMAIL THAT YOU ARE SENDING AN ITEM BACK BEFORE YOU SEND IT!



ALL BODIES, NECKS & FINISHED GUITARS will be returned at our cost


In the event that you need to return a body, neck or finished guitar to us, the returns proceedure is as follows:

1. Please inform us of the need to return the item by email ONLY
2. We will then arrange for our courier to pick the item up the next working day, OR on a day that is convienient for you.
3. Please make sure that the item is packed EXTREMELY well, where possible using the same packaging that the item was sent       in as long as the original packaging is not damaged in such a way that it would cause damage to teh item on the return journey.
4. The day that we recieve the Item back, we will inspect it and as long as all is well, we WILL issue a full refund via the method of payment used originally.

Our courier runs on a 3 to 5 WORKING day schedule, so when returning an item that requires a courier for return, please allow 5 WORKING days for us to recieve it and issue you with a refund.

GUITAR AND BASS NECKS

All necks that are to be returned must be:

1. IN UNUSED CONDITION
2. Not had any machine heads fitted to teh head stock
3. Not had any string trees fitted to the head stock
4. No had any holes drilled in the heel
5. Not have any re-filing done to the nut.

GUITAR AND BASS BODIES

All bodies that are to be returned must be:

1.  IN UNUSED CONDITION
2. Not had any tremolo unit fitted to it OR had any holes drilled in it for a tremolo unit if the tremolo unit holes were not pre drilled.
3. Not had any tremolo claw spring screws fitted
4. Not had a neck fitted in to the neck pocket.
5. Not had any scratchplate screw holes drilled
6. Not had any jack plate holes drilled.

FINISHED GUITARS

All finished guitars must be returned to us in unused condition unless damage has been caused in transit.

CUSTOM MADE GUITARS

Our custom made guitars are picked up in person where a through inspection of teh guitar is undertken by the luthier and the buyer.  any problems will be identified then and rectified.


NO REFUNDS WILL BE GIVEN FOR ANY ITEM UNTILL THE ITEM HAS BEEN RECIEVED BACK BY R C GUITARS


Return address

PLEASE SEND AN EMAIL TO SHOP@RCGUITARS.COM  AND WE WILL SEND YOU THE RETURN ADDRESS AS WE HAVE 3 WORKSHOPS IN DIFFERENT LOCATIONS.


We Will not accept responsibility for any damage or loss that is incurred in transit.  it is your responsibility to ensure that the item that you are returning is properly and adequately wrapped and packaged against damage in transit.


Legal compliance

This R C GUITARS returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.


Your rights as a consumer

In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund.Less any incurred post/processings cost.  You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment within 30 days of your cancellation.

How to cancel within the 7 day cooling off period
Should you wish to cancel your purchase within the 7 days 'cooling off' period, please send us an email to  shop@rcguitars.com